Mercury Maintenance


Where the warranty coverage ends, the maintenance begins. Even though we include with all new systems the most extensive five year warranty in the industry, it is important that you also consider a total maintenance program. Warranty parts replacement is just the beginning. There are many other considerations that can affect your costs, capabilities and functionality. Our Mercury Maintenance begins where the Manufacturer Warranty ends.

Our Mercury Maintenance Plan becomes more valuable as time goes on. This program covers just about any eventuality which may occur.

Mercury Maintenance covers:

  • Labor for service or repair
  • Administrative fee on service calls
  • Wiring and cabling problem service
  • No-Trouble-Found visits
  • Reporting Southwestern Bell or Telco problems
  • Additional customer training
  • Coordinating with long distance companies
  • The replacement of defective base cords and handset cords
  • Free consultation and software design
  • 24 hour, 7 day emergency service
  • Trade-in guarantee
  • Free remote programming
  • Etiquette training
  • Guaranteed emergency response time
  • Price protection guarantee on current parts in current production
  • Guarantee maintenance prices will not increase over five year coverage

In addition, we provide:

  • Our complete complement of service and price guarantees
  • Free consultation and software design
  • Local and long distance audits and recommendations
 
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