Where the warranty coverage ends, the maintenance begins. Even
though we include with all new systems the most extensive five
year warranty in the industry, it is important that you also
consider a total maintenance program. Warranty parts replacement
is just the beginning. There are many other considerations that
can affect your costs, capabilities and functionality. Our Mercury
Maintenance begins where the Manufacturer Warranty ends.
Our
Mercury Maintenance Plan becomes more valuable as time goes
on. This program covers just about any eventuality which may
occur.
Mercury
Maintenance covers:
-
Labor
for service or repair
-
Administrative
fee on service calls
-
Wiring
and cabling problem service
-
No-Trouble-Found
visits
-
Reporting
Southwestern Bell or Telco problems
-
Additional
customer training
-
Coordinating
with long distance companies
-
The
replacement of defective base cords and handset cords
-
Free
consultation and software design
-
24
hour, 7 day emergency service
-
Trade-in
guarantee
-
Free
remote programming
-
Etiquette
training
-
Guaranteed
emergency response time
-
Price
protection guarantee on current parts in current production
-
Guarantee maintenance prices will not increase over five year
coverage