The last thing that you need is a telecommunications system that threatens you or provides only a fraction of its capabilities. We make sure that our systems are intrinsically easy to use and are designed with you in mind. However, we also recognize that to achieve universal user acceptance, a structured and on-going training program is required.

Our highly qualified trainers will work with you to develop a training program that is uniquely designed to maximize the potential of your system and your staff.

How it works:

Prior to installation, the trainer will contact you to discuss the scope of the training services and materials available, and together, you will create an exciting learning experience for your staff.

Training usually consists of classes at your facility of approximately ten employees each who share similar job duties or who will be using the same type of telephone. The functions of the system will be thoroughly discussed, and the activation of various features will be demonstrated.

At this meeting, a user guide will also be provided to each user, which they will keep for future reference.

Special attention is given to the main operator and back-ups. These individuals, who are charged with serving as your telephone "front door", should become thoroughly familiar with answering and processing incoming calls. After the final installation and activation, the trainer will be on site to assist operators in processing "live calls" and will be available to the rest of the staff for follow-up and fine-tuning.

Remember, the trainer is always available to provide additional assistance at your site, at no cost, as long as you are covered by Mercury Maintenance.