Problems with technology can come from anywhere at anytime. Whether it be printing issues, updates, software installs, viruses, malware or any other issue affecting your business, Mercury Communications is ready to assist your team get back to business. If we are onsite at your office, we go and help them. If we are away from your office, we can take control of your staff member’s computer and remotely troubleshoot with the user. By using our remote access technology, we are able to much more quickly diagnose the problem and get the user back under way. Our helpdesk team will assist with ticket generation and tracking, and reporting, which is useful for your management team to see what kind of issues are coming up on a repeated basis.